Omnicure's team typed the same patient data twice across systems that didn't talk. We built a HIPAA-safe AI that reads forms and updates records, with a human check. In two weeks the double entry was gone.
“They watched how we worked, then handed back a system that ran itself.”
— Clinical ops lead, Omnicure Clinical Research
The system we installed
- 01An agent that reads inbound data (intake, lead, ticket) within 90 seconds of receipt.
- 02A reviewer gate on every irreversible action — keeps a human in the loop where judgement matters.
- 03Bi-directional sync with the stack already paid for: no new app to open.
- 04Full audit log of every agent action, scoped to the operator who owns the flow.
- 05A named internal champion with direct access to our team on weekly ops calls.
